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<link rel="apple-touch-startup-image" media="(device-width: 768px) and (device-height: 1024px) and (orientation: landscape) and (-webkit-device-pixel-ratio: 2)" href="https://test.rooster.money/wp-content/themes/rooster-cms/public-dist/assets/favicons/apple-touch-startup-image-1496x2048.png">
<link rel="apple-touch-startup-image" media="(device-width: 768px) and (device-height: 1024px) and (orientation: portrait) and (-webkit-device-pixel-ratio: 1)" href="https://test.rooster.money/wp-content/themes/rooster-cms/public-dist/assets/favicons/apple-touch-startup-image-768x1004.png">
<link rel="apple-touch-startup-image" media="(device-width: 768px) and (device-height: 1024px) and (orientation: portrait) and (-webkit-device-pixel-ratio: 2)" href="https://test.rooster.money/wp-content/themes/rooster-cms/public-dist/assets/favicons/apple-touch-startup-image-1536x2008.png">
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<meta name="apple-mobile-web-app-capable" content="yes">
<meta name="apple-mobile-web-app-status-bar-style" content="black-translucent">
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<body data-color="1" id="body" class="post-template-default single single-post postid-24607 single-format-standard multiple-domain-test-rooster-money singular inner-page overlay-background-light main-menu-items-5">
<div class="tray" id='js-rooster-tray' aria-hidden="true">
  <div class="tray_underlay" data-close></div>
  <div class="tray_container">
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      <div class="tray_app-icons">
        
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							<a href="https://app.roostermoney.com/app-link/deep/" data-tracking='{"event":"event","category":"CTA App Icons","label":"android","action":"Click-android","value":""}' class="roostermoney_apps-icons-icon">
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							<a href="https://app.roostermoney.com/app-link/deep/" data-tracking='{"event":"event","category":"CTA App Icons","label":"ios","action":"Click-ios","value":""}' class="roostermoney_apps-icons-icon">
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						<svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 20 24" style="enable-background:new 0 0 20 24;" xml:space="preserve"><path d="M14.3,6.2c1.6,0,3.1,0.8,4.3,2.4c-1.2,0.7-2,1.7-2.3,3c-0.4,1.2-0.3,2.6,0.3,3.7c0.6,1.2,1.5,2.1,2.7,2.5
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							<a href="https://www.amazon.com/RoosterMoney-Manage-Pocket-Allowances-Rewards/dp/B01C62KBYY/" data-tracking='{"event":"event","category":"CTA App Icons","label":"amazon","action":"Click-amazon","value":""}' class="roostermoney_apps-icons-icon">
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</svg>					</div>
							</a>
						</div>
      </div>
      <div class="tray_navigation">
        <ul id="menu-main-full-united-kingdom" class="tray-navigation js-traynav">
<li class='menu-item menu-item-type-post_type menu-item-object-page about menu-item-color_ about' data-key='about'><a href='https://test.rooster.money/about/' title='About' data-tracking='{"event":"event","category":"Primary Navigation","label":"About","action":"Click-Primary Navigation-About","value":""}'>About</a>
</li>

<li class='menu-item menu-item-type-custom menu-item-object-custom help menu-item-color_ help' data-key='help'><a href='/help/' title='Help' data-tracking='{"event":"event","category":"Primary Navigation","label":"Help","action":"Click-Primary Navigation-Help","value":""}'>Help</a>
</li>

<li class='menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children education menu-item-color_ education' data-key='education'><a href='https://test.rooster.money/resources/' title='Education' data-tracking='{"event":"event","category":"Primary Navigation","label":"Education","action":"Click-Primary Navigation-Education","value":""}'>Education</a>

<ul class="sub-menu">

<li class='menu-item menu-item-type-taxonomy menu-item-object-category money-tips menu-item-color_ money-tips' data-key='money-tips'><a href='https://test.rooster.money/money-tips/' title='Money Tips' data-tracking='{"event":"event","category":"Primary Navigation","label":"Money Tips","action":"Click-Primary Navigation-Money Tips","value":""}'>Money Tips</a>
</li>

<li class='menu-item menu-item-type-taxonomy menu-item-object-category community menu-item-color_ community' data-key='community'><a href='https://test.rooster.money/community/' title='Community' data-tracking='{"event":"event","category":"Primary Navigation","label":"Community","action":"Click-Primary Navigation-Community","value":""}'>Community</a>
</li>

<li class='menu-item menu-item-type-taxonomy menu-item-object-category current-post-ancestor current-menu-parent current-post-parent the-app menu-item-color_ the-app' data-key='the-app'><a href='https://test.rooster.money/app/' title='The App' data-tracking='{"event":"event","category":"Primary Navigation","label":"The App","action":"Click-Primary Navigation-The App","value":""}'>The App</a>
</li>

<li class='menu-item menu-item-type-taxonomy menu-item-object-category pocket-money-index menu-item-color_ pocket-money-index' data-key='pocket-money-index'><a href='https://test.rooster.money/pocket-money-index/' title='Pocket Money Index' data-tracking='{"event":"event","category":"Primary Navigation","label":"Pocket Money Index","action":"Click-Primary Navigation-Pocket Money Index","value":""}'>Pocket Money Index</a>
</li>

<li class='menu-item menu-item-type-post_type menu-item-object-page take-on-the-term menu-item-color_ take-on-the-term' data-key='take-on-the-term'><a href='https://test.rooster.money/back-to-school-hub/' title='Take on the Term' data-tracking='{"event":"event","category":"Primary Navigation","label":"Take on the Term","action":"Click-Primary Navigation-Take on the Term","value":""}'>Take on the Term</a>
</li>

<li class='menu-item menu-item-type-taxonomy menu-item-object-category primers menu-item-color_ primers' data-key='primers'><a href='https://test.rooster.money/primers/' title='Primers' data-tracking='{"event":"event","category":"Primary Navigation","label":"Primers","action":"Click-Primary Navigation-Primers","value":""}'>Primers</a>
</li>
</ul>
</li>

<li class='menu-item menu-item-type-post_type menu-item-object-feature menu-item-has-children the-app menu-item-color_ the-app' data-key='the-app'><a href='https://test.rooster.money/feature/pocket-money-allowance-tracker/' title='The App' data-tracking='{"event":"event","category":"Primary Navigation","label":"The App","action":"Click-Primary Navigation-The App","value":""}'>The App</a>

<ul class="sub-menu">

<li class='menu-item menu-item-type-post_type menu-item-object-feature stars menu-item-color_ stars' data-key='stars'><a href='https://test.rooster.money/feature/kids-reward-chart-app/' title='Stars' data-tracking='{"event":"event","category":"Primary Navigation","label":"Stars","action":"Click-Primary Navigation-Stars","value":""}'>Stars</a>
</li>

<li class='menu-item menu-item-type-post_type menu-item-object-feature virtual-money-tracker menu-item-color_ virtual-money-tracker' data-key='virtual-money-tracker'><a href='https://test.rooster.money/feature/pocket-money-allowance-tracker/' title='Virtual Money Tracker' data-tracking='{"event":"event","category":"Primary Navigation","label":"Virtual Money Tracker","action":"Click-Primary Navigation-Virtual Money Tracker","value":""}'>Virtual Money Tracker</a>
</li>

<li class='menu-item menu-item-type-post_type menu-item-object-feature chores menu-item-color_ chores' data-key='chores'><a href='https://test.rooster.money/feature/chore-app-rooster-money/' title='Chores' data-tracking='{"event":"event","category":"Primary Navigation","label":"Chores","action":"Click-Primary Navigation-Chores","value":""}'>Chores</a>
</li>

<li class='menu-item menu-item-type-post_type menu-item-object-feature rooster-card menu-item-color_ rooster-card' data-key='rooster-card'><a href='https://test.rooster.money/feature/the-rooster-card/' title='Rooster Card' data-tracking='{"event":"event","category":"Primary Navigation","label":"Rooster Card","action":"Click-Primary Navigation-Rooster Card","value":""}'>Rooster Card</a>
</li>

<li class='menu-item menu-item-type-post_type menu-item-object-feature rooster-labs menu-item-color_ rooster-labs' data-key='rooster-labs'><a href='https://test.rooster.money/feature/labs/' title='Rooster Labs' data-tracking='{"event":"event","category":"Primary Navigation","label":"Rooster Labs","action":"Click-Primary Navigation-Rooster Labs","value":""}'>Rooster Labs</a>
</li>
</ul>
</li>

<li class='menu-item menu-item-type-post_type menu-item-object-page pricing menu-item-color_ pricing' data-key='pricing'><a href='https://test.rooster.money/pricing/' title='Pricing' data-tracking='{"event":"event","category":"Primary Navigation","label":"Pricing","action":"Click-Primary Navigation-Pricing","value":""}'>Pricing</a>
</li>
</ul>      </div>
    </div>
  </div>
</div>

<div class="page-container" id='js-rooster-container'>
    <div
    class='header header_animation header_bordered'  id='js-rooster-header'>
    <div data-affix class='is-top'>
      <div class="header_background js-header-main">
                  <div class="header_rowuser-banner">
            NatWest Rooster Money is currently only available in the UK
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                <div class='header_wrapper fluid-wrapper'>
          <div class='header_grid'>
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  <div class="burger_container" aria-hidden=”true”>
    <div class="burger_bar"></div>
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</a>
            <div class='header_grid-col header_grid-col-left'>
              <div class="brand" itemscope itemtype="https://schema.org/FinancialService" itemname="RoosterMoney">
        <a href="https://test.rooster.money/" class="brand_link brand_nwrm" rel="home"
         itemprop="url">
        <span class="brand_title" itemprop="name">NatWest Rooster Money</span>
            <svg class="brand_svg brand_nwrm" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 1420.1 379.4">
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        22nd March 2021<time></time><span class="meta-separator">&#124;</span>
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      <h1 data-title>See card decline reasons in app</h1>
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Deprecated: Using null as an array offset is deprecated, use an empty string instead in /var/www/html/wp-includes/class-wp-block-type-registry.php on line 168
<p>With app version 7.5.0 <strong>you and your kids can now find detailed card decline reasons in the app</strong>. These can be found in your child&#8217;s Spend pot or on their Statement, which can also be accessed straight from their Manage Card screen.</p>
<p><img fetchpriority="high" decoding="async" class="aligncenter wp-image-24604 size-medium" src="https://test.rooster.money/wp-content/uploads/2021/03/Decline-Statements-2-262x300.png" alt="" width="262" height="300" srcset="https://test.rooster.money/wp-content/uploads/2021/03/Decline-Statements-2-262x300.png 262w, https://test.rooster.money/wp-content/uploads/2021/03/Decline-Statements-2-512x587.png 512w, https://test.rooster.money/wp-content/uploads/2021/03/Decline-Statements-2.png 640w" sizes="(max-width: 262px) 100vw, 262px" /></p>
<p>Whether a payment didn&#8217;t go through because a spend limit was hit or their contactless needed reseting due to <a href="https://test.rooster.money/reset-contactless-payments-to-avoid-sca-declines/" target="_blank" rel="noopener">SCA limits</a>, you&#8217;ll now have 100% clarity on why a payment has failed.</p>
<p>?  Don&#8217;t forget, if you have <a href="http://support.roostermoney.com/en/articles/2943403-how-to-turn-push-notifications-on-off" target="_blank" rel="nofollow noopener">push notifications enabled</a>, we also inform you of all card activity.</p>
<p><img decoding="async" class="aligncenter wp-image-24608 size-medium" src="https://test.rooster.money/wp-content/uploads/2021/03/decline-push-3-300x116.png" alt="" width="300" height="116" srcset="https://test.rooster.money/wp-content/uploads/2021/03/decline-push-3-300x116.png 300w, https://test.rooster.money/wp-content/uploads/2021/03/decline-push-3-1024x394.png 1024w, https://test.rooster.money/wp-content/uploads/2021/03/decline-push-3-768x296.png 768w, https://test.rooster.money/wp-content/uploads/2021/03/decline-push-3.png 1200w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>Make sure you update to version 7.5.0 to get access to these changes. If you have any feedback, ideas or questions, tap Contact Us in the app to get in touch with us!</p>

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